on 11-14-2016 8:41 AM
Hi all,
is it possible to set a name for the automatic attached ticket summary? (generated with Actions - Generate ticket summary)
At the moment the ticket summary is automatically named in attachment with Summary_yyyymmddXXXXX.pdf (e.g. Summary_20161114054321)- the year, month, day and a 6-digit number.
Can I change these settings within the standard?
Best regards,
Deborah
Hi Deborah,
The ability to define the name of PDF summaries was recently provided via an SDK exit (MaintainSummaryAttachmentName). In other words, your requirement can be fulfilled but it requires a bit of custom code.
Kind regards,
Gab
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Hello Gabriele,
is this also valid for visit summaries? Or just for tickets?
BR, Roman
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