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Deborah Albrecht

Set a name logic for attachments that are generated from C4C (Ticket)

Nov 14, 2016 at 08:41 AM | 108 Views

Hi all,

is it possible to set a name for the automatic attached ticket summary? (generated with Actions - Generate ticket summary)

At the moment the ticket summary is automatically named in attachment with Summary_yyyymmddXXXXX.pdf (e.g. Summary_20161114054321)- the year, month, day and a 6-digit number.

Can I change these settings within the standard?

Best regards,

Deborah

SAP Cloud for Customer
c4c | ticket attachment
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3 Answers

  • Best Answer
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    Former Member
    Nov 23, 2016 at 12:03 AM

    Hi Deborah,

    The ability to define the name of PDF summaries was recently provided via an SDK exit (MaintainSummaryAttachmentName). In other words, your requirement can be fulfilled but it requires a bit of custom code.

    Kind regards,
    Gab

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    Former Member
    Nov 25, 2016 at 02:14 PM

    Hello Gabriele,

    is this also valid for visit summaries? Or just for tickets?

    BR, Roman

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    • Former Member
      Nov 28, 2016 at 10:45 AM

      Hi Roman,

      No, the new SDK exit only applies to Tickets for the moment. If you need the same capability elsewhere, you may want to submit it to the Ideas forum.

      Kind regards,
      Gab

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    Former Member
    Nov 28, 2016 at 03:02 PM

    Hi Gabriele,

    thank you for your answer.

    I created the idea:

    https://ideas.sap.com/D39093

    BR, Roman

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