Set a name logic for attachments that are generated from C4C (Ticket)
Nov 14, 2016 at 08:41 AM|108 Views
Hi all,
is it possible to set a name for the automatic attached ticket summary? (generated with Actions - Generate ticket summary)
At the moment the ticket summary is automatically named in attachment with Summary_yyyymmddXXXXX.pdf (e.g. Summary_20161114054321)- the year, month, day and a 6-digit number.
The ability to define the name of PDF summaries was recently provided via an SDK exit (MaintainSummaryAttachmentName). In other words, your requirement can be fulfilled but it requires a bit of custom code.
Add comment