on 05-28-2009 8:14 AM
Hi all,
During the BI and portal connectivity, we successfully executed the template installer, however, we have not yet imported the abap and related sp from SAP note.
After successful execution of template installer or CTC, we ran the supportdesk tool resolved errors and are left behind with two errors as below.
ERROR 1. RED BI Mastersystem
Message:
Error while connecting to BI mastersystem via RFC: Checks related to ABAP information cannot be executed because an outdated version of function module RSPOR_SETUP_CHECK is implemented. Please implement the recent version of note 937697.
Solution:
Check connection properties in Portal Systemlandscape for the property category 'Connector' (Systemlandscape/SAP_BW)
Issue: Now looking at connector properties that are set by CTC are complete and set. Connection Test for both Connector and SAP Web AS Connection are successful, only ITS is neither setup by template nor by us. Please suggest how to resolve this.
ERROR 2. RED Error in Check Class: com.sap.ip.bi.supportdesk.checks.impl.MultipleUserMappingCheck
(Error during retrieval of inverse user mapping for ABAP user 'null': No backend user ID provided for inverse user mapping. com.sapportals.portal.prt.runtime.PortalRuntimeException:...)
Looking at log file server<#>/log/defaultTrace.trc it points the following error:
No HTTP port defined in Exchange Profile for sld.BIW.bcs AND
Error reading from AII properties for sld.BIW.bcs
Thrown:
MESSAGE ID: com.sap.aii.utilxi.misc.api.rb_exception.MESS_INVALLD_PARAMETER_VALUE
com.sap.aii.utilxi.misc.api.InvalidArgumentException: Parameter httpPort has the invalid value null
Issue: Checking we find that ICM is running with correct dns and port 8000 (http), only smtp is holding port 0. Where do we maintain http port for sld? Kindly suggest.
Finally the support desk tool is leaving the following checks with status UNDEFINED, would this impact the connectivity?
1. UNDEFINED Deployed Components
2. UNDEFINED Export check (PDF lib, ADS, ...)
3. UNDEFINED Synchronized Clocks on WebAS Java and ABAP
4. UNDEFINED URLs Prefixes Customized on Both J2EE and ABAP Side
5. UNDEFINED WebAS ABAP Certificate and Login Modules Configuration
6. UNDEFINED WebAS ABAP Settings
Looking at support desk tool and RSPOR_SETUP I notice the errors in RSPOR_SETUP appear green in support desktool such as User mapping (step 12) appears green in support desktool but red in RSPOR_SETUP.
Please suggest.
Best regards.
Hi,
If Support desk tool is showing some of the components undefined, than there may be posisbility that your ABAP BI and BI JAVA patch may not in sync.
ABAP BI and BI JAVA works only with specific patch set combinations. I will suggest that please refer to below note and correct the patch level, if required. Once the patch level is corrected, please run the support desk tool again, you will see new picture in support desk tool.
"SAP Note 1013369 - SAP NetWeaver 7.0 BI - intermediate Support Packages"
With Regards,
Saurabh
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Thank you again Saurabh for this very helpful suggestion. The SPS wasn't in sync and we require an upgrade from SP9 to applying SPS14 or 16.
However, another question arises, does an upgrade also require implementation of support desktool note or I can simply use the support desk tool currently downloaded later with the upgraded SPS?
Regards.
Hi,
It is always suggested that we use the most recent version of the support desk tool which is delivered by SAP.
So you can always upload the recent version of the support desk tool delivered with note "SAP Note 937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool" in your EP before running the support desk tool and can remove from your EP that once you are done.
With Regards,
Saurabh
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