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Aug 13, 2018 at 12:02 PM

C4C server-side groupware integration: Turn off automatic sending of invitation for visits

1614 Views Last edit Dec 05, 2018 at 04:59 PM 2 rev

Dear SAPlers,

we recently started using the server-side groupware add-in with a group of pilot users. Now these users noticed that for all visits they created in C4C their Outlook systems automatically sent out invitations.*

This is a huge problem! We must not send every visit created in C4C to the participants. There could be information for internal use in there!

With the client-side add-in this problem did not exist: The visit was synched to the Outlook client, but unless the sales rep manually pressed "send" this would not have triggered an invitation to be sent out.

Can this be turned off by adjusting a setting somewhere? Like this the server-side groupware integration is unusable for us.

*) Ps.: I tried creating the visit in Outlook without sending (just saved) and then categorized it as C4C relevant to trigger the upload. Even this sent out an invitation after the visit was changed in C4C later on.