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Former Member
May 26, 2009 at 08:45 PM

User Status

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Hi,

Iam adding two new user status in service desk. but the combinition is not working.

following are the combinition used

10 NEW NEW 10 20 SLFN

20 PROC In process 20 70 SLFN INPR

30 REOP Reopen 30 70 SLFN INPR

40 CACT Customer Action 20 70 SLFN RELE

50 SAP1 Sent to SAP 20 70 SLFN INPR

60 S3P Sent to 3rd Party 20 70 SLFN INPR

70 SPRV Proposed SOl 20 80 SLFN RELE

80 CONF Confirmed 80 80 SLFN FINI

I had copied this from SLFN001,

I have one more problem.. i save it and incluse in CR.. but i logoff and login agin I see the same old status.

Please somone help me in adjusting this status.

Regards,

Shyam.