CRM Mobile Client Components 7.0

[Former Member]

Hi

Does any one has some doucumentation about this topics?

I searched on Marketplace but did not get anything, I only get Installation guide from a blogpage. I have an isssue if that components apply for HandHeld scenario.

Thanks

[Former Member]

Thank everyone for your help.

The reason for this post is to be sure whether CRM Mobile Client Components could be deployed in PDA o HH. On such links only mentioned laptops as usually scenario, but in the installation guide there is a explicit requirement for PDA such: PXA processor, Win mobile 2003 and so on.

Could anyone assure that from above experience?

Thanks again

[Former Member]

Efrain, As you might have noticed in other posts online.

CRM Mobile refers to CRM functionality delivered to laptops via CRM Middleware technology. SAP has applications like Mobile Sales (MSA) and Mobile Service (MSV) for a long time.

CRM on HH refers to usage of NW Mobile or NW Mobile Infrastructure. This side of the story could be a little confusing to people because of it's evolution path. In a nut-shell MI is a platform that could be leveraged to build custom applications and roll-out to mobile devices like PDA's, smart phones etc or Blackberry's.

Hope this helps.

Maveriks

[Former Member]

Hi,

the PDA Mobile Application mentioned there is the so-called companion solution of MSA.

It is running on PDAs but doesn't synchronize against a MW system but against a MSA laptop directly based on a subset of data defined in the MSA application. It is also developed in the MAS like MSA.

Regards,

Wolfhard

[Former Member]

Thanks Wolfhard

Then, can I say MSA is a part of "CRM Mobile Client Components 7.0" ? and also when you mentioned "PDAs but doesn't synchronize against a MW system but against a MSA laptop directly based on a subset of data" I guess it is the same subset that is dowloaded to Laptops, rights?

It is not clear yet, but what kind of objects can I download to PDA thru Laptop, all mobile CRM objects?

Warm regards

[Former Member]

Hi,

using the name "MSA" means always the Mobile application running on laptop/PC connected to the CRM system.

This is still available and supported in 7.0 - see product availability matrix in SAP help portal.

For the supported objects in the Companion Version you can check the component/tileset <PDA synchronization> in MSY.

To be honest, I would not recommend to implement this scenario because it has a very limited functionality...

Regards,

Wolfhard

[Former Member]

Thanks again Wolfhard

Last question or recomendation: the scenario seems to simple just Activities managements, accoun management and SURVEY, this last is the most important requeirement, do you believe it is possible for PDA,l what is your advice?

Is MAM part of CRM mobile solution or ERP and if above need MI as a main infrastructure?

Thanks for your comments

[Former Member]

Hi,

I am not sure but I think only activity journals are supported with PDA companion, not surveys.

But to be honest I would wait for the new Mobile strategy of SAP and for the new products which will come.

MAM is connected to ERP/ECC (CS/PM) and is handling service notifications/orders and equipments.

Regards,

Wolfhard

[Former Member]

Hi,

You can go through the below link

http://help.sap.com/saphelp_crm70/helpdata/EN/50/45c33a1dfe105ae10000000a11402f/frameset.htm

Additionally for communication between your mobile applications and CRM online You have a technology called CRM Middleware. Details on that can be found in this below link.

http://help.sap.com/saphelp_crm70/helpdata/EN/c3/95fc381478ab6fe10000000a11402f/frameset.htm

Thanks,

Abishek

[Former Member]

Hello Efrain,

For docs specific to CRM 7.0 you can refer the below path:

service.sap.com/instguides> SAP Business Suite Solutions>SAP CRM--> SAP CRM 7.0

Hope this helps!

Thanks and Best Regards,

Shanthala Kudva.

[Former Member]

Hello,

Link below will be of help to get an idea on 7.0

http://help.sap.com/saphelp_crm70/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm

Regards,

Merul