Service Desk - Support Message

[Former Member]

Hi...

Nowadays, we're using this functionality from our ECC, and when some user create a message in "Create Support Message", they need to log on into Solution Manager.

I want to create a Single Sign On between ECC and SolMan. Exporting the certificates, I can do this, or I need to create something more.

Thank's.

[Former Member]

Unsolved

[Former Member]

Why users need to login into Solman here ?

Support message can/should be created only from the ECC and then it will be forwarded to Solman automatically as per Service desk configuration. And then from Solman to SAP

[Former Member]

So...

this is my problem. When the "Save / Send" button is pushed, a new logon client is opened, asking to the user logon into Solution Manager. My idea is do this automatically, to be transparent to they...

What is missing?!

thank's.

[Former Member]

Have you maintained the RFC for Solman in table BCOS_CUST in satellite system ?