avoid the possibility to make changes to a BT when its status is COMPLETED

Hi,

I'm working with SAP CRM 2007 - Service.

I've configured an Employee Interaction Centre (EIC) scenario forthe management of Service Tickets. My problem is that when I set the Status of a Service Ticket to "Completed", I'm still able to enter in EDIT mode in the transaction and modify it.

How is it possible to avoid the possibility to make changes to the Service Ticket when its status is set to "Completed"?

Thanks a lot,

Andrea

P.S. Po in ts Will Be R ew ar der