cancel
Showing results for 
Search instead for 
Did you mean: 

avoid the possibility to make changes to a BT when its status is COMPLETED

Former Member
0 Kudos

Hi,

I'm working with SAP CRM 2007 - Service.

I've configured an Employee Interaction Centre (EIC) scenario forthe management of Service Tickets. My problem is that when I set the Status of a Service Ticket to "Completed", I'm still able to enter in EDIT mode in the transaction and modify it.

How is it possible to avoid the possibility to make changes to the Service Ticket when its status is set to "Completed"?

Thanks a lot,

Andrea

P.S. Po in ts Will Be R ew ar der

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Andrea,

In RM ->spro-> transaction-> status profile, how is the Transaction Control set for,

STATUS SYSTEM TRANSACTION TRANSACTION CONTROL

1.InProcess

2.Reject

3.Release

4.Complete

SAP says that to disallow users to change the document you need to use

Business Transaction: Change document -> 'forbidden' in transaction

control, Edit -> forbid doesn't block the editability.

If your customization is correct there then I believe activating one

or both of these BAdIs will resolve your issue. In the system you can

find BADI CRM_ORDER_FIELDCHECK. SAP delivered two inactive

implementations ORDER_FIELDCHECK_HDR and ORDER_FIELDCHECK_ITM that will

close the fields on header and item level for completed documents. If

you would like to apply this logic for all kinds of documents you can

just activate both BADI implementations, and if you would like to

restrict them to some transactions types, you can create

your own implementations with a check at the beginning.

I also ran across a couple of notes I wanted to give you to check for

relevancy. I think the config or the BAdI will do the trick but didn't

want to waste time with back and forth just in case.

817351 Completion of item if not relevant for delivery

(Valid for CRM Rel 400 but gives manual steps to follow just in case

your item category is set as a sales item category)

840336 Composite SAP note: Status

(On the topic of status in CRM. This gives reference to other status

notes which may be relevent for your issue.)

908808 Inconsistent status in order between R/3 and CRM

(see if this is the case. Doubt it but wanted to include it)

Hope this helps!

Thanks and Best Regards,

Shanthala Kudva.

Answers (4)

Answers (4)

Former Member
0 Kudos

Solved!

I've set the radio button:

Change document -> 'forbidden'

Former Member
0 Kudos

No,

I'm still able to edit the Ticket...

Former Member
0 Kudos

Hi,

I've already set the entry "FINI" under "User Status Triggers Business Transaction", in corrispondence to the status "Completed".

Otherwise, I'm able to edit the Tickets when their status is Completed.

Andrea

Former Member
0 Kudos

Hi Andrea,

Double Click on User Status Completed in your Status Profileand Check the Business Transaction Complete is set or not.

Incase Business Transaction is not maintained Click on Newentries and select the Business Transaction Complete and choose Set under the Next action and save the Changes

Let me know if u have any problem still

Regards

Pavan.A

Former Member
0 Kudos

Hi Andrea,

Try to Assign " FINI " System Business transactionstatus to your Completed user status in

your status Profile & Check by creating a new service ticket and let me know. system will not allow you

to modify the service ticket

Regards

Pavan.A