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Former Member
May 26, 2009 at 10:48 AM

avoid the possibility to make changes to a BT when its status is COMPLETED

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Hi,

I'm working with SAP CRM 2007 - Service.

I've configured an Employee Interaction Centre (EIC) scenario forthe management of Service Tickets. My problem is that when I set the Status of a Service Ticket to "Completed", I'm still able to enter in EDIT mode in the transaction and modify it.

How is it possible to avoid the possibility to make changes to the Service Ticket when its status is set to "Completed"?

Thanks a lot,

Andrea

P.S. Po in ts Will Be R ew ar der