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How to change multiple agents at once?

Nov 14, 2016 at 02:27 AM

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Former Member

Hi Experts

I want to know how to change the queue of multiple agents at once?

In CDT only is possible to change one by one and the agents must be logged on.

Is there this possibility?

BR

Rodrigo

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2 Answers

Jukka Suhonen
Nov 14, 2016 at 11:39 AM
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Please see if following suites your needs: SC - User and Role Management - Update Wizard

//Jukka

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Former Member Nov 14, 2016 at 09:22 PM
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Great Jukka,

yes, suites my needs.

Thank you Jukka

BR

Rodrigo

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