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Nov 14, 2016 at 02:04 AM

SAP CCtr Reporting Volume

271 Views Last edit Nov 15, 2016 at 01:52 AM 3 rev

Hi Experts,

Could anyone explain in other words the column "Complete" in the volume reports?

What is a deleted contact? How is a deleted contact?

Was the call rejected by the agent?

BR

Rodrigo Lucas

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