We're running into a problem right now with billing credit memo requests. The current situation calls for us to enter multiple memo requests for the same dollar amount for the same customer. However, when billing runs at the end of the day (VF04), these memo's are all lumped together, and it appears that SAP is doing some sort of check for duplicate entries, and so only one of the memos is being recognized for the dollar amount.
For example, we enter in 3 credit memo requests for customer A, each memo for 250.00 USD. The memos are released and at night billing runs and combines them into one document. The document will have 3 schedule lines: 10, 11, and 12. Schedule line 10 will show for 250.00, and lines 11 and 12 for 0.00. The net value of the document will only be for 250.00, not 750.00.
This does not happen with memos for differing amounts on the same day. I've looked through configuration to see if there is some sort of duplicate check I can disable, but no luck yet. Does anyone know how to disable this, or what else our problem may be?