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Former Member
May 22, 2009 at 05:07 PM

How to handle the situation to forward work item manually?


Hi All,

In my workflow -

For agent determination I have some custom logic to determine agents. If custom logic donu2019t return any agents then the requirement is work item needs to send back to workflow initiator.

My issue-

When no agent determines

1.Work item needs to send back to workflow initiator - and he should not able to Approve or Reject work item - He Can only forward work item to any other person manually (he determines to whom it should forward).

2. After manually forwarding the work item it is normal process 2 level of approval from that point .

Please let me know for the first item how to handle the situation?

I have developed 2 section - one goes with regular agent determination -

and the other one when no agent determines then I am assigning back to workflow initiator. Now I want to handle that - initiator should not accept or reject and he can only forward to someone. How to develop this?

Please let me know your thoughts.

Thanks in advance.