Skip to Content
author's profile photo Former Member
Former Member

Action monitoring through program RSPPFPROCESS - background job

Dear SAP CRM Experts,

I'm working with SAP CRM 2007 - Interaction Centre

I've configured actions which have to trigger mails when SLA deadlines are reached

I've scheduled a job from the program RSPPFPROCESS, with a variant.

If I launch the variant manually, I'm able to find the right actions related to the various transactions I'd previously created; otherwise, if I schedule the job, no mails are triggered.

What should I do?

Can anybody help me?

Thanks a lot,

Andrea

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on May 22, 2009 at 10:53 AM

    The fact is that there is a strange behaviour of the system:

    lets suppose that I'm creating a ticket from the GUI.

    I manually change the date which correspond to the duedate in the starting condition of the action, inserting a date in the past.

    I press Enter.

    No action are processed, although the Processing Time has been set in customizing as "Immediately".

    Now if I click on the Tab "Actions" (or if I click on the button Save) the action is triggered and the corresponding e-mail is sent.

    Any idea?

    Thanks in advance,

    Andrea

    P.S. P O I N T S will be re war ded

    Add a comment
    10|10000 characters needed characters exceeded

    • Hi,

      Pls check the following settings in your action profile:

      Processing Times Not Permitted: No Restictions

      Also Schedule Automatically Check box is to be selected.

      The action should be triggered once the condition is fulfilled before saving the ticket.

      Regards,

      PePe

  • Posted on May 22, 2009 at 09:12 AM

    Hi,

    Pls check the variant once again and also the scheduled job interval..

    Keep your job periodic with a fix interval as you want..

    There is a check box at the bottom of the selection screen called "Processing without dialog" if you save your variant with this checkbox. The job will automatically execute them.

    Regards,

    PePe

    Edited by: PePe on May 22, 2009 3:34 PM

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.