Dear SAP CRM Experts,
I'm working with SAP CRM 2007 - Interaction Centre
I've configured actions which have to trigger mails when SLA deadlines are reached
I've scheduled a job from the program RSPPFPROCESS, with a variant.
If I launch the variant manually, I'm able to find the right actions related to the various transactions I'd previously created; otherwise, if I schedule the job, no mails are triggered.
What should I do?
Can anybody help me?
Thanks a lot,