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Former Member
May 22, 2009 at 08:57 AM

Action monitoring through program RSPPFPROCESS - background job


Dear SAP CRM Experts,

I'm working with SAP CRM 2007 - Interaction Centre

I've configured actions which have to trigger mails when SLA deadlines are reached

I've scheduled a job from the program RSPPFPROCESS, with a variant.

If I launch the variant manually, I'm able to find the right actions related to the various transactions I'd previously created; otherwise, if I schedule the job, no mails are triggered.

What should I do?

Can anybody help me?

Thanks a lot,