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Action monitoring through program RSPPFPROCESS - background job

Dear SAP CRM Experts,

I'm working with SAP CRM 2007 - Interaction Centre

I've configured actions which have to trigger mails when SLA deadlines are reached

I've scheduled a job from the program RSPPFPROCESS, with a variant.

If I launch the variant manually, I'm able to find the right actions related to the various transactions I'd previously created; otherwise, if I schedule the job, no mails are triggered.

What should I do?

Can anybody help me?

Thanks a lot,


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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on May 22, 2009 at 10:53 AM

    The fact is that there is a strange behaviour of the system:

    lets suppose that I'm creating a ticket from the GUI.

    I manually change the date which correspond to the duedate in the starting condition of the action, inserting a date in the past.

    I press Enter.

    No action are processed, although the Processing Time has been set in customizing as "Immediately".

    Now if I click on the Tab "Actions" (or if I click on the button Save) the action is triggered and the corresponding e-mail is sent.

    Any idea?

    Thanks in advance,


    P.S. P O I N T S will be re war ded

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    • Hi,

      Pls check the following settings in your action profile:

      Processing Times Not Permitted: No Restictions

      Also Schedule Automatically Check box is to be selected.

      The action should be triggered once the condition is fulfilled before saving the ticket.



  • Posted on May 22, 2009 at 09:12 AM


    Pls check the variant once again and also the scheduled job interval..

    Keep your job periodic with a fix interval as you want..

    There is a check box at the bottom of the selection screen called "Processing without dialog" if you save your variant with this checkbox. The job will automatically execute them.



    Edited by: PePe on May 22, 2009 3:34 PM

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