Tools used in supporting issues raised?

[Former Member]

Hi to all.

Recently i faced one question.

What are the tools you used to solve the tickets in the supporting stage?

Can u give some details regarding those things.

Thanks in advance.

MVR

[Former Member · Accepted solution]

The most widely used tool is SAP Solution Manager, when in the end user will raise a support ticket, and the cansultant can log into his Solution manager login and check the ticket, change the ticket status and once issue is resolved, close the ticket.

[Former Member · Accepted solution]

Thanks for ur quick reply.

Apart from this, any tools which are used to solve the tickets.