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author's profile photo Former Member
Former Member

Tools used in supporting issues raised?

Hi to all.

Recently i faced one question.

What are the tools you used to solve the tickets in the supporting stage?

Can u give some details regarding those things.

Thanks in advance.

MVR

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    author's profile photo Former Member
    Former Member
    Posted on May 22, 2009 at 05:50 AM

    The most widely used tool is SAP Solution Manager, when in the end user will raise a support ticket, and the cansultant can log into his Solution manager login and check the ticket, change the ticket status and once issue is resolved, close the ticket.

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