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IC Web

Hi Gurus,

I am new to Interaction center & would like to know the transactions in Interaction.

Also, please inform if I have IC Web will it completely the funcionalities of IC Win . Or do I need to rely on IC win.

If I still need to use IC win what are the transactions that will have tobe created in IC Win.



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  • Posted on May 22, 2009 at 07:17 PM

    Hello Munshi,

    I am afraid that I might completely undestand your question about what "transactions" are available in the Interaction Center. Perhaps you can clarify or elaborate on what you are looking for.

    Regarding the second part of your question, SAP discontinued the IC WinClient after release CRM 20005 (CRM 5.0). Only the IC WebClient is available in the newer releases such as CRM 2006s, CRM 2007, and CRM 7.0. In general most of the IC WinClient functionality is also available in the IC WebClient. There are of course a few differences in functionality and technology. And IC WebClient offers many new capabilities that were not available in IC WinClient (such as ERMS, Intent-Driven Interaction, and so on). I am only aware of a few isolated instances where some IC WinClient feature does not yet have a corresponding functionality in IC WebClient -- and we are working on correcting those.

    Warm regards,


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