Email text not coming

[Former Member]

Hi Gurus,

In SRM system, I Created a shopping cart and insert the attachments and send mail to approver.

It is working fine in Development and Quality.

But in Production not working ( the error is - text in the mail coming as Internet Explorer as an attachment)

Please suggest me.

Thanks,

Chiru.

[Former Member]

thanks

[former_member185167]

Hello,

Was your problem resolved? What was the cause, what was the fix?

Please give feedback so that all future users with the same error message can search for and find the solution.

regards

Rick Bakker

Hanabi Technology

[Former Member]

Hi,

We implemented OSS notes for that issue.

[surjith_kumar]

Hi,

Check SCOT Configuration done in PRD or not.

Do the following in PRD

1) Go to T.code SBWP

2) Click Create New message

3) Enter the Subject & Content of the mail

4) In the recipient address give the email id

5) Then click send

6) Goto T.code SOST and check an entry found

7) If not found, the SCOT configuration have to be done check with the Basis Team

😎 If found select the entry and click execute and check you email

9) If the mail comes fine then in the workflow you have to check whether youu2019re passing the valid Email id or not

Regards,

Surjith

[Former Member]

Hi,

Thanks for your reply. Already i checked in SCOT config. Everything is fine. Apart from that, any other way to find out.Please suggest me.

Regards,

Chiru.

[Former Member]

Hi,

Mainly, when i created shop paper(In SRM system) with attahcments and sending to approver.

The mail (text) automatically triggers send to approver.Approver getting the mail with attachments, but the error is (not getting the text content). Mail is blank and text is coming to internet explorer as an attachment. Please suggest me

Thanks,

Chiru.

[former_member185167]

Hello,

Hopefully you have the same settings in QA as in PROD.

Check that all the transports were done to PROD in the same order as they were done to QA,

and that none of them had unresolved errors.

regards

Rick Bakker

Hanabi Technology