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SAP CRM Upgrade guidelines required please

Hi All,

One of our clients wants to upgrade the crm system from version 7.0 to version 7.0 ehp4. Its a technical upgrade. I was asked to analyse the current system to give the proposal and time frame for the same. I am a functional consultant and new to an upgrade project, so do not know how to proceed.

1. How to proceed further to analyse the current system before upgrade?

2. What are the key points to be considered in system analysis? Is there any template/questionnaire/document that explains the same?

3. How to analyse the man hours required for the technical upgrade?

Kindly help me with your inputs and experience.

Regards,

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4 Answers

  • Nov 17, 2016 at 07:24 AM

    Hi Maddy,

    please have a look at the following blog that I wrote quite some time ago: https://blogs.sap.com/2014/02/21/sap-crm-ehp3-upgrade/

    It describes some of the necessary activities after an upgrade as well as some of the changes that might effect your custom development. The question how many man hours are required for an upgrade from my experience largely depends on the amount of custom development in the system. For example, the more UI components are enhanced the more afford is required during the adaptation of the component enhancements.

    Christian

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  • Nov 13, 2016 at 11:01 PM

    Hi Maddy,

    You may find online help

    https://help.sap.com/crm70

    ->Upgrade Guide

    Spencer

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    • Hi Spencer,

      Thank you very much for your response. The master guide provides information about the implementation/upgrade process in detail. But I am looking for how to analyse the present system before upgrading as mentioned in my first post.

      Thank you very much again, that master guide is really useful. Kindly help me with pre-upgrade process.

      Regards,

  • Nov 17, 2016 at 01:28 AM

    Hi Maddy,

    You can also read following KBA which include most user Assistance for SAP CRM. You can also find sizing guidenlines, best practices,
    relevant release notes, etc.

    2101534 - How to find your User Assistance for SAP Customer Relationship Management (SAP CRM)

    Best Regards,

    Bruce

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  • Nov 21, 2016 at 09:04 AM

    Thank you all for your inputs. Closing this thread.

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