Hi Experts,
an consultant/auditor told me that you only need a license for "Active" Dialog users. But what does "active" mean here?
We came up with this definition for active:
1 Not expired
2 Not locked
3 Not logged in for 30 days or more (we have a setting which auto locks these so they fall under cat 2)
What is your opinion on this, is this a correct and complete definition?
For example, IT team members have two accounts, i.e. one limited end user one and a separate administrator account which is locked by default.
---> If the admin account wasn't locked, we would need two licenses for each one
---> In the current situation, we need one license for each one
---> What if my employee is locked the whole year except for an emergency case where he needs his admin/emergency account for only a few hours?
Thx in advance!