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C4C Prospect communication data

Nov 12, 2016 at 01:17 PM

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Hi All,

I need your help on following issue..

I am new for C4C , we are facing following issue for myy client.

When a prospect is created in C4C a new client is created in ERP, all communication data (telephone, mobile, fax, email address, website) is transferred correctly to XD03. If the communication data in C4C is updated an idoc is created to update ERP, it works fine.

Their issue happens if they update any of the communication data fields with a blank value, in this situation the idoc is created but the target system is not being updated with the blank value. The old value remains like it was although the field is present in the idoc segment with a blank value.

Could you please provide me the solution if anyone came across same issue?

Appreciate your help,

Thanks,

Kind Regards,

Jai

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