Hi All,
Iam working on SLA. I have configured the SLA to my knowledge.
The problem now it the comopletion date is not getting calculated for the tickets that is created.
Where exactly is the configuration that i have to for the compeltion date and time calculation.
It will be useful if any documentation is available for SLA configuration other than additional information.
Kindly forward any documents related to SLA or where can do the configuration for the completion date calculation.
Regards,
Subhashini.