I was asked to do some changes to the completion workflow. But i am unexperienced in SRM.
One of the changes is that i give the agent who completes a choice of options. In ECC i would solve this by creating a user decision which opens from the SBWP, and then each button leads to a different path, where i can model my actions according to the requirements.
Has anybody an idea of how to present the agent the same choice in SRM? Do i need to add buttons to the screen?
One other step is to send a mail through outlook to the creator of the shopping cart. Is there some standard way of doing this in SRM?
Hope i dont ask something that needs a 3 day training 😊
Any ideas are welcome.