Hi All,
1.
I have a user Agent1 which is assigned to position POS_IC_AGENT in my org structure.
In the infotype Business Role I have assigned IC_AGENT (standard) business role.
IC_AGENT has PFCG role SAP_CRM_UIU_IC_AGENT assigned to it.
But, when I run the application (for my user Agent1), only telephony buttons are visible on top, navigation bar and work area is empty (nothing is visible there)
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2.
Now, when I open my user Agent1 in SU01 and assign PFCG role SAP_CRM_UIU_IC_AGENT.
Now when I run the application everything is visible (telephony, navigation bar and workarea).
Why is it not visible in first case?
I think it should work without assigning Role in SU01.. I mean it should have taken settings from Org. structure
Regards,
Ashish