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Former Member
May 19, 2009 at 09:19 AM

Issue regarding Business Role assignment

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Hi All,

1.

I have a user Agent1 which is assigned to position POS_IC_AGENT in my org structure.

In the infotype Business Role I have assigned IC_AGENT (standard) business role.

IC_AGENT has PFCG role SAP_CRM_UIU_IC_AGENT assigned to it.

But, when I run the application (for my user Agent1), only telephony buttons are visible on top, navigation bar and work area is empty (nothing is visible there)

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2.

Now, when I open my user Agent1 in SU01 and assign PFCG role SAP_CRM_UIU_IC_AGENT.

Now when I run the application everything is visible (telephony, navigation bar and workarea).

Why is it not visible in first case?

I think it should work without assigning Role in SU01.. I mean it should have taken settings from Org. structure

Regards,

Ashish