On this moment there are to options to do integration with CCtr:
-by CTI adapter
-by embedded widget
I read a lot of articles and question, but i didn't find answer to my question.
Is it possible to recognize the customer by custom element ?
When i have inbound phone calls I use URL which have required parameters. I can add my custom element to URL and of course i can add too custom element to Customer in c4c. I wonder is it possible to recognize the customer by this custom field when he calling. In URL i have his phone number and this custom element.