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Aug 09, 2018 at 05:04 PM

Extension of integration with the call center

303 Views Last edit Dec 26, 2018 at 03:42 PM 3 rev

Dear Experts,

On this moment there are to options to do integration with CCtr:
-by CTI adapter
-by embedded widget

I read a lot of articles and question, but i didn't find answer to my question.

Is it possible to recognize the customer by custom element ?

When i have inbound phone calls I use URL which have required parameters. I can add my custom element to URL and of course i can add too custom element to Customer in c4c. I wonder is it possible to recognize the customer by this custom field when he calling. In URL i have his phone number and this custom element.

Regards,
Jakub