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author's profile photo Former Member
Former Member

Reports available from service desk

Hello,

I would like to know what all reporting is possible from service desk.

Is it possible to get any template of the same.

and How is this reporting functionalities enabled in service desk

Regards,

Shyam.

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    author's profile photo Former Member
    Former Member
    Posted on May 19, 2009 at 06:15 AM

    I wanted reporting like, how many messages were created.

    Which team has solved, maximum nu mber of ticket.... etc

    Regards,

    Shyam

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    • Hi

      Use the transaction crm_dno_monitor

      You can build the report based upon the parameter you provide on the selection screen

      for e.g enter the bp for the team and then execute it

      you will get a report in which that bp is present or inshort belonging to that team.

      Hope it resolves ur prob

      Regards

      Prakhar

  • author's profile photo Former Member
    Former Member
    Posted on May 25, 2009 at 08:48 AM

    Hi, When I use crm_dno_monitor, I am able to select as per varient. but when i try to extract to XL, exel sheet is blank...

    is there any other stting for it ?

    Regards,

    Shyam.

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