Skip to Content
Former Member
May 18, 2009 at 06:31 PM

Report instance view runs slow


I am just starting to migrate Crystal reports into BOE XI R3, using the CMC to add the reports from the file system. With each new report, I create a recurring schedule and a run-now instance.

The first four reports performed well. The fifth seemed to hang the browser when viewed. I eventually found the process (View Latest Instance or view from History) would complete in about 15 minutes. At about 12 minutes, IE generates a message:

A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?

The CMC/browser status line shows it is trying to open crystalreportviewers / htmlbridge.jsp.

The instance takes about 1 minute to run in the CMC. The report uses about 60,000 records and produces about 4,500 pages.

In Crystal Enterprise 9, our current platform, the same instance is viewable in 2-3 seconds.

The first four reports migrated to XI3 run in less than a minute and are viewable in 5-6 seconds, have from 120 to 6,400 pages, and use the same dataset.

Not seeing any significant differences between the quicker and slower reports, I'm at a loss as to where BOE is failing. I'd appreciate some thoughts. Thanks!