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How to bring void items print receipt & authentication in CCO

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Hi Support,
We are implementing SAP Customer Check Out for leading hypermarket Company in Mena region, Below scenario we are unable to achieve on Customer Check Out
Scenario 1 :
If cashier voiding items from the same line i.e. same line on QTY decreasing
eg : Cashier scanned Items 3 QTY and QTY added to the same line, later if cashier what to void the item from
the same line i.e. 3 qty want to decrease to 1 .
In this case system is not triggering for any authentication, cashier have provision to play around and the same void we are unable to bring in receipt print , As this information is valuable for customer to see whether the item is void properly from the bill or includes this , from a long bill selected items comparison is not an easy task for customer to check void items , instead of that it is easy to have look on void negative QTY and confirm the bill
We suggest client to split items in different line but in this case a long bill and long screen items are not acceptable for a hypermarket kind of business
Hope from SAP side will bring enhancement on SAP Customer Check Out or I would appreciate if you can provide a workaround to achieve this point.
Thanks & Regards,
Nithu BP

Accepted Solutions (1)

Accepted Solutions (1)

stephan_best
Advisor
Advisor
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Hi Nithu,

in general we don't support this request in standard and it is also not planned to support it in future. One possibility could be following (need to be tested by you): Set the configuration "Always splitt sales item" in Sales Screen Configuration to true/on and modify the print template, then you will have a single row for every position and also for the voided one. Then you have to modify the relevant print template and check if the "void item" could be taken from. Here is the possible issue, it could be that the information of the voided item can't be taken from the DB into the print template. this you have to test.

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thanks a lot and kind regards
Stephan2018-08-23-14-23-36.jpg

Answers (0)