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Aug 07, 2018 at 11:18 AM

How to bring void items print receipt & authentication in CCO

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Hi Support,
We are implementing SAP Customer Check Out for leading hypermarket Company in Mena region, Below scenario we are unable to achieve on Customer Check Out
Scenario 1 :
If cashier voiding items from the same line i.e. same line on QTY decreasing
eg : Cashier scanned Items 3 QTY and QTY added to the same line, later if cashier what to void the item from
the same line i.e. 3 qty want to decrease to 1 .
In this case system is not triggering for any authentication, cashier have provision to play around and the same void we are unable to bring in receipt print , As this information is valuable for customer to see whether the item is void properly from the bill or includes this , from a long bill selected items comparison is not an easy task for customer to check void items , instead of that it is easy to have look on void negative QTY and confirm the bill
We suggest client to split items in different line but in this case a long bill and long screen items are not acceptable for a hypermarket kind of business
Hope from SAP side will bring enhancement on SAP Customer Check Out or I would appreciate if you can provide a workaround to achieve this point.
Thanks & Regards,
Nithu BP