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Former Member
May 15, 2009 at 12:46 PM

External Portal - userIDs used by customers? guest logon?

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Hi,

We want to impliment an external facing Portal where the customers(citizens) will be able to look up their account information via our CRM system.

Can somebody maybe explain or point me in the direction on how the userID's and licensing will be treated?

Obviously a customer must log in from the internet onto his own account and need a userID for this, but is this a standard SAP userID that is created? So do we need the userID in CRM as well? (I would hoped the Portal will only read the customer data from CRM rather than the user actually logging onto the Portal.

What are the user licensing implications? We can surely not be expected to have to pay for user licenses for say a million seperate accounts.

Thanks, any advise will be appreciate.