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External Portal - userIDs used by customers? guest logon?

Hi,

We want to impliment an external facing Portal where the customers(citizens) will be able to look up their account information via our CRM system.

Can somebody maybe explain or point me in the direction on how the userID's and licensing will be treated?

Obviously a customer must log in from the internet onto his own account and need a userID for this, but is this a standard SAP userID that is created? So do we need the userID in CRM as well? (I would hoped the Portal will only read the customer data from CRM rather than the user actually logging onto the Portal.

What are the user licensing implications? We can surely not be expected to have to pay for user licenses for say a million seperate accounts.

Thanks, any advise will be appreciate.

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  • Best Answer
    Posted on May 18, 2009 at 07:09 AM

    Hi Adriaan,

    you are right - from my point of view you will need an account for every customer in CRM. Anonymous Logon from portal side shouldn't be a problem. Just check [http://help.sap.com/saphelp_nw70/helpdata/EN/cd/1aad4abcb98c4597f9e395a6b62f43/frameset.htm|http://help.sap.com/saphelp_nw70/helpdata/EN/cd/1aad4abcb98c4597f9e395a6b62f43/frameset.htm] regarding this.

    Cheers,

    Anja

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  • Posted on May 15, 2009 at 01:05 PM

    Hi,

    I'm not quite sure whether I understand what you like to achieve...

    1. Do you like to have every user having his own ID in the portal?

    2. What do you mean by 'standard SAP userID'? > There is some anonymous login possible for the portal.

    3. What exactly do you like the customer to do in CRM? Viewing his account without changing?

    Cheers,

    Anja

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    • Former Member

      Hi Anja,

      Thanks for the reply.

      No, I do not like to have every customer to have an userID (via UME). I would prefer it to be some type of anonymous logon.

      But then again the user must have some type of logon ID, because how will the customer be identified and linked to his/her own utilities account via CRM?

      Basicaly we use IS-U. So we want to allow customers in the future to view and to manage his their account, provide meter readings, etc. Hopefully this makes more sense.

      All advice will be much appreciated.

      Thanks,

      Adriaan

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