shared distribution list CCMS_OnAlert_Email_V2 doesn't work

[Former Member]

Hi,

My name is Raul Aguilar. I'm working at GRUPOTEC which is a VAR SAP. As a VAR SAP we work with a huge number of customers.I'm using Solution Manager in he Stack 17.

The CCMS Alert Monitoring scenario is working and the authomatic email

notification to one person is working too, but now I need to send the

alert more than one person. SAP Note 176492 types that I have to create

a shared distribution list with the email addresses I want to send the

alert.

"Example 3: (VALID TO DISTRIBUTION LIST)

Parameter name Parameter value

1. SENDER <ADMINUSER> (in client 000)

2. RECIPIENTDistributionListIn000

3. RECIPIENT-TYPEID C

4. TIME_ZONE<Time zone> (optional)

where DistributionListIn000 is a shared distribution list in client 000

(important: The SAPSYS can only find the distribute list here) which, in

turn, can contain any number of 'remote address' entries."

I'm using a copy of the method CCMS_OnAlert_Email_V2

(ZCCMS_OnAlert_Email_V2). SCOT transaction is configured at working

client (010) and also at client 000.

I use RECIPIENT-TYPEID "C" as mentioned at SAP Note and at the following

help.sap.com link: http://help.sap.com/saphelp_46c/helpdata/es/6c/69c175418d11d1896e0000e8322d00/frameset.htm

At the tab parameters:

Parameter Name Parameter value

1. SENDER ADMIN

2. RECIPIENT TESTGRUPOTEC

3. RECIPIENT-TYPEID C

4. REACT_ON_ALERTS RED

5. SUBJECT_ALERT Alert in GRP

6. SUBJECT_ALERT_CONT

TESTGRUPOTEC is a distribution list defined at 000 client.

Please, remember that if we use only an email address it works, but if

we try to use a distribution list it doesn't work.

Please, Could you help me?

Thanks and regards,

Raul

Edited by: Raul Aguilar on May 13, 2009 1:34 PM

[Former Member]

Hi,

Could you please let me know how to create distribution list in 000 client.

Thanks,

Arun.

[Former Member]

Raul,

Do any off you know the list of "Parameter names" ? What im trying to do is customize my own messages. Can you please provide some info on how to do this..

[former_member235924]

Hello,

if the manual sending worked with user ADMIN in client 000, I don't know what else to check. I just checked and we use method CCMS_OnAlert_Email not the one you listed. Not sure, what the difference is.

Thanks,

Ingrid

[Former Member]

Hi Ingrid,

Thanks your work and time, so I hope other replies.

Regards.

Raul.

[Former Member]

Please could you help us, any idea?

Regards

Raul

[former_member235924]

Hello,

is user ADMIN (the sender) defined in client 000 and has it assigned an email address?

Thanks,

Ingrid

[Former Member]

Hi Ingrid,

Yes the ADMIN (the sender) is defined as sapuser at client 000 and it has assigned an email address.

Thanks and regards.

Please could you help us?

[Former Member]

Hi Raul

Did you try sending a manual message to this distribution list, something might be wrong in distribution list. and after manual msg, check in SOST, whether the mails are transmitted or not. And I hope you have created the distribution list correctly and what kind of addresses you have included in the list, like only internet or else too ?

[Former Member]

Hi Bhudev,

Thanks your fast reply.

I checked manually send message to distribution list and it works. This distribution list contains only internet address.

Please could you help me?

Regards.

Raul