Skip to Content
0
Former Member
May 13, 2009 at 02:55 AM

How to configure solution manager service desk knowledge base for customer?

33 Views

Hi Expert,

How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?

Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?

Please advice,

Thanks

regards,

ng chong chuan