Hello Gurus,
I am aware that deleting service desk messages is not a straight forward task.
As ChaRM is also based on service desk, I assumed that ChaRM messages too cannot be deleted. But, it behaves the other way. We are able to delete ChaRM messages. I am sure there should be a way to avoid ChaRM deletion.
Can anybody throw some light in this regard? Your help will be greatly appreciated.
best regds,
Alagammai.