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Former Member
May 09, 2009 at 04:18 PM

Avoid workitem getting reserved to the first agent

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Hi,

I have multiple agents for a workitem.When a user opens the workitem,it gets reserved to him and the workitem disappears from the other agents inbox.I require the workitem to remain for all the agents till completion.Please let me know how to achieve it.

Thanks in advance.

Nuthan.