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Former Member
May 08, 2009 at 07:33 PM

Xcelsius 2008 - just want to re-install and start over

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Since using Xcelsius 2008 on my Windows XP platform (purchased Visual Advantage last year) I have had a variety of issues that do not seem to be resolved as I apply fix packs. I'm not even certain that I applied them correctly because some threads suggest to uninstall Xcelsius before applying I never did that. I am at a point where I can't even open a .xlf or import a spreadsheet without a fatal error. In a last ditch effort I thought to uninstall 2008 through the control panel and start all over. The uninstall fails also looking for an .msi file? I pointed it to the .msi file on my original install disk but it doesn't like that. Can someone help me or lead me to a paid support specialist? Ideally I would like to uninstall my Xcelsius and re-install the latest version without having to apply all the fixes. FYI, I have the old 4.5 Pro version on my computer also which is quite stable. Please help I'm at a stand still.