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Former Member

GRC AC 5.3 Application Issue

Hi everybody,

i hope you can help me,

I have a DL360 HP Server in which it is installed the components for GRC AC 5.3 with Win2003 server.

The issue is that the server not respond after 1 day approximately. I try to use capacities (ERM, RAR, etc...) and they not respond, i mean, first i can work normally, but passed approximatelly 1 day, it´s dead, the web pages don´t respond.

I see the event viewer and performance but they not show any problem, just some warnings, therefore is not server or OS problem.

When i see the SAPMMC console, in the corresponding tree of instance currentstatus/<SID>:

/kernel/Application threads pool/Minimumthreadpoolsize module is in red color.

/kernel/Application threads pool/WaitingtaskQueueoverflow is in yellow color.

/services/JMX Adpater/ObjectNameCache/MaxEntries is in red color.

/servides/JMX Adpater/ReplacedEntries is in red color,

¿What is the problem?

¿Do you know how and where look the log files to see the application problem?


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1 Answer

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    Former Member
    Posted on May 09, 2009 at 10:31 AM


    Please send the following developer trace files,




    After seeing these files I can tell what is the problem.



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    • Former Member Former Member

      Hi Ricardo,

      If you are running in a 64-bit environment - increase heap size to min 2GB.

      Note 1121978 - Recommended settings to improve peformance risk analysis

      Verify settings in J2EE Config Tool per SAP Note 723909.

      Verify Settings in Visual Administrator:

      > Server Node

      > Services

      > JDBC Connector

      > Properties

      Datasource name should = SAP<SID>DB (J2EE schema)sysDS.maximum connections should be 50

      In Risk Analysis and Remediation go to WebDynpro > Content Administrator

      > Maintain JCo Connectors

      o Check Virsa Metadata and Model for all connectors.

      • Verify that max pool is set to 50.

      • Verify that max connection is set to 100.

      • Verify time out is seconds is 10. (msecs = 10,000)

      • Verify wait time in seconds is 30. (msecs = 30,000)

      In Risk Analysis and Remediation Configuration > Performance Tuning

      • Batch size for users should be 1,000

      • RFC Time out should be 1441

      • Web Service worker: 5

      • Job worker: 3