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author's profile photo Former Member
Former Member

Failed to load database information. When previewing report in CMC

I attempting to load reports that are from our accounting program. The account program uses a ProvideX driver and every report I add to the CMC displays the same results

Unable to retrieve Object.

Failed to load database information. File xxxxxxxxx.rpt

When I am listing my connection source for the report I have the following selected:

Use custom database logon information specified here

For the driver I am listing

MAS 90 4.0 ODBC Driver

Server = SOTAMAS90

DATABASE= ABC

USER= bmb

Password= password

If I have any other settings or if I just choose standard ODBC I get the following results

Unable to retrieve Object.

The database logon information for this report is either incomplete or incorrect.

I can view reports fine from my Access Database but the SOTASMAS90 is causing problems.

Any ideas?

Thanks in advance!

Brian

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on May 06, 2009 at 08:41 AM

    Hi,

    what kind of host OS do you use for your BOBJ server?

    Regards,

    Stratos

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    • Former Member Former Member

      Hi,

      please look for this section in the properties of your report under "Database Configuration" in the CMC. Not sure if this is also valid for your version though, but just look at the bottom of the database configuration panel.

      In order to see if the problem has to do with the specific driver, I would recommend to create a CR report on a simple ODBC source (like an Excel file), create a copy of the source with another name on your server and try to override the database configuration setting in the CMC in order to get the data from the renamed source. Can you consider testing this?

      Regards,

      Stratos

  • Posted on Sep 26, 2011 at 09:56 PM

    MAS90 is an OEM partner of ours, please log your issues with them. If they can't figure it out they'll log a case with us to help debug the issue.

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