I have a issue in my rule 12300137. The rule was maked following these way:
- The rule only have 2 containers: SAP_COMP and REGION (structure ADDR2_DATA).
- In the "responsabilities" i create twice the same one only changing the REGION.
EX: Rsp01 - SD State 01 = the component is SD* with the region with state01 and support team SD01
Rsp02 - SD State 02 = the component is SD* with the region with state02 and support team SD02
In the simulate the rule works fine, but in the opening of the ticket, the support team determination doesn´t work, bringing this field in blank.
I created another rule dividing the States and placing them in the same action profile, but only works one rule.
Someone have any idea?
Thanks for all help.