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May 05, 2009 at 09:52 AM

IC WebClient Telephony Integration - New workmode

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Hi Gurus,

I'm currently working on a CRM 6.0 implementation project. Our system is currently connected with Cisco for telephony.

Currently in the WebClient I have available only two work mode: Ready / NotReady.

I would like to know if is possible to add additional workmodes.

Thanks