CR2008 barcode printed on Zebra label does not scan ... need to set dpi

[nancy_budd]

We have upgraded our Crystal XI report to Crystal 2008 SP1. In doing so, we are taking advantage of the new Crystal 2008 Change to barcode function.

We distribute our reports (along with the Crystal runtime merge modules) to our clients.

Since installing Crystal 2008 SP1, the barcode is no longer scanning.

In this example, we are using Code 128 barcode symbology.

In Crystal XI, we converted our report field to a barcode using the Azalea Software, Inc. barcode function of AzaleaC128B(). The field is using Code128-WideTT-Regular font set to 24pt. This uses Azalea's 'older' u2lbcode.dll (V1.0)

In Crystal 2008, we are using the new Change to barcode function supplied by Crystal. We selected

Code 128, Codeset B. The display string formula shows as:

BarcodeC128B( ToText(CurrentFieldValue) ) Font is set to Code128VeryWide 24pt using the u2lbcode.dll (v5.500) from Azalea software.

I have spoken with Azalea software about this...they say it is the Zebra printer.

I then spoke with Zebra technologies. After sending some script files to them (with their assistance), Zebra determined that the problem is with Crystal Reports. Specifically, Crystal Reports is converting the barcode image to a graphic and then sending it to the printer. Zebra printers can accommodate 203dpi, 300dpi and 600dpi. And, they said I need to find out from Crystal Reports how to accommodate the dpi so I can print the 'image' to any Zebra printer.

Can someone please advise how to go about setting the report to accommodate all three of these dpi scenarios?

Thank you.

[former_member11696]

Hi Nancy,

I have a Zebra printer for testing. I don't have a barcode reader though. If this is still an issue let me know and I'll contact you to discuss.

You may want to download and install SP2 for CR 2008, they have done some fixes for Zebra printers.

Thank you

Don

[nancy_budd]

Don,

I will try this soon. I have an open case with SAP\BO on another issue. I have loaded CR2008 SP2 on that machine to see if it would resolve the case I have open. It did not. However, since I have CR2008 SP2 installed, I will give the zebra printing a try.

This is still an issue. Was there anything changed for CR2008 SP2 that may have corrected this?

Thanks,

Nancy

[former_member11696]

Hi Nancy,

One of the Engineers in Report Design and a Developer spent a lot time testing on my Zebra printer, not sure exactly he was testing though so best to install SP2 and see if it does fix this problem.

Thanks again

Don

[nancy_budd]

Can anyone offer some suggestions on resolving this? Thank you.