Workflow Approval for Incoming Payment Difference (FB05 or F-30)

[former_member223941]

Hi My Fellow SAP Experts,

The current business process is as below

1- Post Customer Invoice

2- Post Customer Payment (via Lockbox)

3- Clear Open Items IF the payment within the tolerance

4- If Payment difference is outside of tolerance then AR clerk should post the difference to sales credit account (in FB05 or F-31) and the posting should Go to Workflow approval to the manager

5- Manager Should Approve the Document which automatically in turns complete the posting and clear the customer open item.

Currently, my client is using a very cumbersome custom program which is based on screen recording (due to the nature the clearing transaction which is screen based), the program is a complete failure and the business is looking for an easier and more robust solution which allows the business to implement workflow during customer invoice clearing. Provided the program uses Tcode F-31.

I understand that clearing transaction can not be parked or held as most of the accounting transactions, but what is the other alternative to implement the workflow for Incoming Payment Difference Clearing??

I really appreciate your thoughts and great details about the design.