Skip to Content
avatar image
Former Member

Difference between ICWC and Work Center in solman

Hi Gurus

Can any one pls help me in differentiating both ICWC and Work Center functionalities in SolMan.

I suppose both can be used as service desk in solman having an added advantage of web based interface.

If so, what is the exact difference between them. Please help me in getting a clear picture on this.

Thank You.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

4 Answers

  • Best Answer
    avatar image
    Former Member
    May 04, 2009 at 07:16 AM

    I suppose we need to have atleast SP15 in our solution manager to utilise the work center facility and it is not necessary to have an enterprise edition of solman to use this. Pls correct me if i am wrong.

    Thank you.

    Add comment
    10|10000 characters needed characters exceeded

    • Yes you can use Workcenter in SP15 but you will miss few things which are not there are in SP18.

      for e.g...During message creation in the Servce Desk workcenter .....the fields like category subject are not in SP15 ..but if u check in sp18 they are present.

      (Note these fields are normally present if you post ticket via notif_Create or crmd_order tcode)

      so there is a difference of SAP standard screen of workcenter which I have noticed ....

      Thus,,,,Its always better to have latest version of solman.

      Secondly for config solman workcenter service desk..follow spro--service desk--basic setings...setup work center for incident management.

      Hope it helps completely.

      Regards

      Prakhar

  • Apr 30, 2009 at 12:31 PM

    Hi

    In simple words

    IC web client is a old method of web based service desk interface

    where as the

    Workcenter is the new concept not only service desk but providing a centralised web interface for all the users of solution manager to use features like project mgmt ..service desk..charms...etc

    for IC web client check this

    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/f064dd7a-f68c-2910-7287-cbc6904024b5

    and for workcenter there is already plenty of info....stil check this

    Work Centers in SAP Solution Manager [original link is broken]

    hope it clears basic doubt

    Regards

    Prakhar

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 04, 2009 at 07:13 AM

    Hi Prakhar

    Thanks for those valuable links and info... one more thing...could you pls let me know, what additional

    configuration do i need to perform apart from Service desk configuration in Solman to activate the

    work center services and see them through web browser....

    Thanks a lot.

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 04, 2009 at 08:40 AM

    Hi Prakhar..

    Thanks again... so after getting SP15 or later only we may find the configuration for work centre in spro rite....thanks a lot for your valuable answers...

    Cheers!!

    Add comment
    10|10000 characters needed characters exceeded