We are piloting a BPM solution, focusing on the Order to Cash process. We have experimented with different BPM monitoring types on various business process steps, ie. under Sales Order Management, we have configured dialog performance monitoring on the "Create Sales Order" process step, which allows us to set thresholds for monitoring response time on transaction VA01.
Our organisation uses a common production landscape across Europe, but each country subsidiary is responsible for their own business processes. Each country has a unique set of Org Level Values, i.e. Company Code, Sales Org, etc.
We would like to setup BPM to monitor down to the level of Sales Org or Document type, so that for example, we could configure monitoring on a business process step for each subsidiary, therefore the alerts and notifications generated once the thresholds are surpassed could be sent directly to the relevant subsidiary.
Is it possible to configure BPM to monitor something like the number of open sales orders or number of Sales Orders with delivery block under a specific Sales Org?
Any pointers on how to target the monitoring to this level would be much appreciated.
Thanks and regards,