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How to integrate C4C Customer External Id with SOAP request

external-id.pngHello, I'm trying to integrate yCommerce with C4C and I couldn´t realiaze what tag from the CustomerBundleMaintainRequest service I fill with yCommerce' customer to show into C4C Customer external ID

Can you help me please


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1 Answer

  • Mar 22, 2018 at 11:52 AM

    Dear Abilon,

    The ExternalID in C4C isnt something which can be filled just like that. This field is specific to integration scenarios with SAP Business Suites, however the interface you are using is an A2X interface.

    Moreover, this field isnt actually part of the account information, its saved under ID Mapping for Integration table, which you can manually maintain under Administrator>>ID Mapping for Integration, here you can make use of excel templates to mass update.

    Otherwise, the standard way of updating the external id is through replication using any of the standard interfaces provided by SAP integrating withe SAP Business Suites, which exists with Hybris Marketing as well via HCI.

    Kindly go through this Guide.


    Shivanand B H

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