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Former Member

Can't configure SMSY


i'm new at SAP and i have trouble with SM configuration. I correctly configured OSS1 and saprouter, everything is working ok.

I created also landscape, and that's working fine also, except that i can't do Read System Number. I recieve error SAP customer number unknown for installation number XXXXXX.

I also checked that in job: REFRESH_ADMIN_DATA_FROM_SUPPORT i have error in log: No destination for SAP customer number.

I configured SPRO Connection to SAP -> One SAP Customer Number

1) In transaction SOLUTION_MANAGER i configured Settings -> Global Settings with my user to SAP Marketplace (i included S and leading zeros) and password.

I created two RFC to SAP as a copy of SAPOSS:



In logon tab i wrote my user to SAP Marketplace (i included S and leading zeros) and password.

Connection test and authorization test were OK.

Last thing i done was transaction AISUSER:

In column User i wrote my username in the system.

In cloumn SAP Customer Number i wrote our company customer number.

In column Contact Person i wrote my OSS user (without S and leading 0).

I can't also choose my system version in maitenence optimizer, but i think it's connected.

I have implemented note: 0001140138 No destination found for SAP customer number.

Any suggestion what more can i check?

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2 Answers

  • avatar image
    Former Member
    Apr 29, 2009 at 08:24 AM

    Hello MichalJ

    In transaction AISUER:

    In column Contact Person write your OSS user (without S and WITHOUT leading 0).

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    • Former Member Former Member

      Hi MichalJ ,

      > Well, i think maybe i don't have RFC connections configured right. When i go to spro and try to configure it, in documentation i see Set-up an "HTTP connection to SLM".

      > Can someone tell me how to configure it?

      Yes. You need to generate these RFC connections: SAP-OSS and SAP-OSS-LIST-O01.

      Tcode: DSWP->Settings->Global Settings

      Choose Change Mode and Maintain the following details as mentioned below in these tabs:

      ->General->Maintain SAP Service Market Place URL as :

      ->Connection to SAP->User ID and Password: S-User ID and Password

      Save your changes.

      The system automatically generates the following RFC destinations and assigns the S-User you specified in Global Settings:SAP-OSS and SAP-OSS-LIST-O01

      These steps are also specified in SPRO->SAP Solution Manager->Configuration->Basic Settings->

      Standard Configuration of Basic Settings->Solution Manager->Connection to SAP->Maintain RFC User for Communication with SAP Service and Support

      > When i go to Change Managament -> Support Packages Stack there is:

      > Change requests cannot be displayed or created, because the RFC connection has errors, or is not maintained.

      This issue will be solved once you generate these RFC connections: SAP-OSS and SAP-OSS-LIST-O01

      > Check whether the RFC connection to the Change Man agement system is under the key CHARM_DEST (APPLI field in the DESTINAT field), in the view BCOS_CUST. You need authorization for the cross-client view/table maintenance (S_TABU_DIS and S_TABU_CLI).

      Tcode: SM30->Table/View->BCOS_CUST->Maintain; Create these entries if doesn't exist.

      Appl.(first column) = CHARM_DEST

      +(second column) = W

      Dest.(third column) = NONE

      +(fourth column) = CUST620

      +(fifth column) = 1.0

      Create the following entries also as mentioned above:

      CHRAM W NONE CUST620 1.0


      > Check the RFC connection in the transaction SM59. If your SAP Solution Manager system is also your Change Manager system, the internal connection must be 'NONE'. You need authorization for the administration of RFC connections (S_RFC_ADM).

      No more action is required, if the above steps are executed.

      Let me know if the problem still persists.



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    Former Member
    Apr 30, 2009 at 01:29 PM


    did you check that there is a match between your custommer number and you instalation number at the sap marketplace? (you shuld be able to do that with the S user defined in solution manager)



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