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Former Member
Apr 29, 2009 at 04:38 AM

Basic use of Front Office and CIC

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Gurus,

Wht is the primary use of Front Office and Customer Interaction center. When I go through the help document, I understood both are helping in processing business process and providing customer support.

So I won't really understand the real difference between Front office and CIC. Do both the tools will exist together in a client? Wht basically differentiate Front Office and CIC?

Thanks-

James.....