When I search for e-mails in the agent inbox, I have the option to select on status.
When I leave the status field blank, I see only the e-mails with status "open". The others I don't see.
Only when I explicitly select status "in progress" I see mails with this status.
However, when leaving the field blank, I want to see all statuses.
Some analyzing brings me to BAdI CL_CRM_IC_AUI_WI~SELECT_WORKITEMS_ERMS. I can see that in it_parameters, the status is filled with "READY". However, I would expect this to be blank.
How can I tackle this, preferably without adapting SAP standard?