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Former Member
Apr 28, 2009 at 01:39 PM

Difference btw front office and CIC

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Gurus,

I'm new to IS-U, I want to know the basic difference between Front office ES20 and customer Interaction center CIC0.

Do CIC is similar to IC-Webclient interaction center available in CRM?

When the client will go for front office and CIC.

Thanks in advance....

James....