Skip to Content
0
Former Member
Apr 28, 2009 at 08:00 AM

SBWP - Refresh organizational environment

449 Views

Hi experts,

the client changes the organizational structure for wi which has status ready/started; the new agents don't see the wi and the old agents are no longer holding, so they cannot perform the steps:

Settings -> Workflow settings -> Refresh organizational environment

Is there another way to refresh the inbox?

Thanks and regards

Antonella