Hi,
On BPConfirm, i have to check the relationship "Personalized Servcie Representative" for that BP and if we have such relationship then we need to take name and extension number of that linked BP.
Note :- For key customers, company provides "personalized service representative".
Finally alert need to be triggered, showing the name and phone of the personalized service representative on the alert screen of the IC_AGENT.
So we need to add 2 attributes in alert regarding Name and Phone of the Personalized service rep.
How can we populate the value of alert attributes.??
Kindly reply.....