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Former Member
Apr 28, 2009 at 12:05 AM

Unable to authenticate using Active Directory XI 3.0

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Hi All,

We have configured kerberos AD authentication on BOXI 3.0.When trying to logging to CMC and infoview it errors out as "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)".

Checking the stdout.log file shows error relating to sessions:

session.ManagerBase Thread [Thread-1]; IOException while loading persisted sessions: com.crystaldecisions.sdk.exception.SDKException$Serialization: Unable to reconnect to the CMS servername.DOMAIN.COM:6400. The session has been logged off or has expired. (FWM 01002) com.crystaldecisions.sdk.exception.SDKException$Serialization: Unable to reconnect to the CMS servername.DOMAIN.COM:6400. The session has been logged off or has expired. (FWM 01002). -


Initializing Performance Manager done (78) 27-04-09 14:14:34:651 - session.ManagerBase Thread [Thread-1]; Exception loading sessions from persistent storage

java.lang.NullPointerException

Please help is this related to authentication error?

Thanks...