Skip to Content
0
Former Member
Apr 27, 2009 at 04:51 PM

Confirmed messages are all red in monitor after they have been confirmed

20 Views

We have noticed that despite confirming an SLFN Support Message Ticket while still within the SLA and therefore showing green on the transaction monitor, the monitor still goes red in transaction monitor even though the message is confirmed when the due date is reached.

Should the monitor stay at the same status when it was confirmed.

Thanks

Simon