Need a function module to read some std. fields in service process in CIC

[Former Member]

Hi All,

Process is -

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> user creating service process doc. in/from CIC (win client). SAP CRM 3.1 Version.

Under service document's interaction record there are few fields (category, priority, reason, status, result). Using FM: crm_order_read, am able to read/find category, priority & status. But am not able to read/find reason & result. Can you please help me for this which function module i need to use. Or is there any other method is there to find out.

Sunil

[saumya_govil · Accepted solution]

Hi Sunil,

You would find the reason data in ET_SERVICE_OS output parameter of CRM_ORDER_READ.

Go to ET_SERVICE_OS ->OSSET ->SUBJECT-> CODEGRUPPE, CODE, KURZTEXT, CODETEXT.

Hope this helps!

Regards,

Saumya

[saumya_govil · Accepted solution]

Hi,

The result field would be in ET_SERVICE_OS ->OSSET ->SUBJECT-> LISTCODE.

Regards,

Saumya

[Former Member]

This message was moderated.

[former_member813607]

I am not sure but just for a trial can you see crmd_service_h ( or crmdserv ) table

Regards, Sudeep..