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Former Member
Apr 27, 2009 at 12:15 PM

Need a function module to read some std. fields in service process in CIC


Hi All,

Process is -

> user creating service process doc. in/from CIC (win client). SAP CRM 3.1 Version.

Under service document's interaction record there are few fields (category, priority, reason, status, result). Using FM: crm_order_read, am able to read/find category, priority & status. But am not able to read/find reason & result. Can you please help me for this which function module i need to use. Or is there any other method is there to find out.